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Poor conditions of the e-bike upon arrival.

Most of the negative reviews share similar problems which are service related. Whilst trying to offer premium quality e-bikes at affordable prices, they seem to have overlooked quite a few things. Hopefully my situation can be resolved quickly and that the product delivers as promise.”Īfter reading through a lot of reviews, I can say that they have quite a few good reviews but they also have their share of bad reviews. But I am concern of the quality because of what I read on the internet, there are other users that had the same problem, on them in YouTube mentioned that he had to wait months for his new bike to replaced. Overall my experience has not been great, I can’t really talk about the product because I haven’t been able to use it. I just don’t understand how can you launch a product and do not have the necessary information for your customers.

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I find that incredible to launch a product and do not offer a manual on how to use or care for your brand new product…was able to find information on YouTube from other users. Nothing!!!…searched on the Sondors website and I couldn’t find a users manual.

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Lastly I think it is pretty bad that bike arrived also with no manual, no document to go to the website and download it. I feel like it should have been prioritized. That is so disappointing specially as I mentioned I had to wait months to use my bike.

I tried following up and I got a response that it could take weeks for my fork to arrive. This happened on Mar 18th, up to now, I haven’t received my replacement fork or a tracking number. It followed by telling me I was going to receive a new fork on the mail as soon as they can, no date no nothing.

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I reached out to Customers Service and what I didn’t like was the response, the customer service rep just asked me for my serial number, no apology for what happened, nothing, felt that was not very customer service oriented. IT was very disappointing specially that I waited months for it to arrive, but I understand these things can happen. I received my bike Rockstar damaged and with a broken fork. “I received my bike Rockstar damaged and… That said, I discovered that sadly parts (fenders, rack and bag) do take a lot more time to get (like months) so plan ahead when you order” Manuel Aleu (1 star out of 5): SONDORS doesn’t include any accessories with your original purchase so you need to pay extra for say fenders and a rack. Quality bike, smooth ride with plenty of power to get me up those tough hills with the peddle assist. I received my SONDORS Smart Step LTD Electric Bike within a week and a half of my order through the Costco website. Dissatisfied.īut so far the bike is big and badass.” John D (5 stars out of 5) Had to put spacers on the shock to prevent sliding of fender support bar. Sondors is sending another clip and I hope this solves the problem but it certainly isn’t as heavy duty as the bike. The bag fell off while riding on a paved street without any large potholes or bumps. My commuter ebikes fenders are elevated at a more appropriate distance. However when the fenders, rack, and bag were installed I felt the fenders are way too close to the tire. Bikes cool….came packed well but had paint chips around battery cavity. You will want something with a torque sensing middrive for proper mtb riding.” From Trustpilot: Anthony Jones (3 stars out of 5) They also don’t handle steep grades especially well. Hub drives do not work well in true mtb setting due to how they engage and the less than ideal weight distribution. You can ride some loose surfaces or sand etc. They are great fun (I have one) but are not truly mountain bikes. Nevercold: “From the specs this looks like a fairly normal hub drive fat bike. Cheap components like cranks has also been a steady issue with them.” There have been broken frame components on other models and with some non-conventional design elements on these frames I feel they may have issues. I like the price point, but won’t become an early adopter. Nothing about prototypes has been shown so far. Everything they are showing on these new mid drives appear to be computer renderings. It’s still the gold standard for service with those eBikes. They didn’t own that page, but sent inquiries to it like they did. In the early years, they used a Facebook owners page as their tech service. They have improved their customer service from nothing with a 30-day warranty to at least a couple people handling service tickets and normal warranty. Richardrc: “All of my experience is early with Sondors. They are known for their affordable prices, but is that all about the SONDORS electric bicycle? Let’s have a look at a few of the users’ reviews. Launched in 2015, SONDORS is a Los Angeles-based electric bicycle company and currently claims to be the largest distributor of electric bikes in the US.